Shipping policy
Shipping Policy
Delivery Method
All orders are shipped via Royal Mail Special Delivery, which provides:
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Next-day delivery for orders placed before 2:00 PM on weekdays
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Tracked delivery, with tracking updates available to the customer
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Signature on delivery and photo confirmation
Processing Time
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Orders are usually processed and dispatched within 1 business day.
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Orders placed after 2:00 PM, on weekends, or on public holidays will be dispatched on the next business day.
Shipping Costs
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Shipping is calculated at checkout and may vary depending on order weight and destination.
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Currently, all UK orders use Royal Mail Special Delivery only.
Delivery Guarantee
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Royal Mail Special Delivery guarantees next-day delivery for items posted before 2:00 PM on weekdays.
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While delivery is tracked and insured, we are not responsible for delays caused by the carrier (e.g., extreme weather, public holidays).
Lost or Damaged Items
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In the unlikely event that an item is lost or damaged in transit, please contact us immediately with your order number and a description of the issue.
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Please note: proof of damage may be required to make a claim.
International Shipping
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Currently, we only ship within the UK.
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International shipping may be added in the future. Any updates will be communicated on our website.
Tracking Your Order
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Once your order has been dispatched, you will receive a tracking number via email.
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You can monitor delivery status through the Royal Mail tracking portal.